You need help?

In case of any further questions, please call: 0049 711 - 6 20 21 17
mo-fr 12:00-19:00, sa 11:00-18:00


How to Order?

If you like a product and want to buy it, just go the the product's detail view and click "buy".

The next step in the order process, is the registration. Returning customers with an existing account at Flaming Star now simply type in their E-Mail address and password and all data entered before, such as address, payment and shipping details are then uploaded automatically. If you cannot remember your password, we will send it to you via the respective link.

If you are a new customer and this is your first online order, then please click Continue in this section. After having entered your data, you can continue shopping.

If you want to buy all products added to the cart, click the "Check Out" button. Step-by-Step, we will lead you to the final order. This process is necessary, since we need your address, payment and shipment information prior to the order confirmation.

Please check, if your data is entered correctly and then approve by clicking "Order". You will now receive an order confirmation via E-Mail.


Why should I get an account?

The account offers several advantages:
- You can check ongoing orders and track delivery
- You can check old orders
- You can easily manage/change shipment information, payment modalities and your personal settings

And: last but not least - orders are only accepted through an account.

Creating an account:
For a new account, please click "Login" on the right top corner of the webpage. Select "New Customer" and then enter your data. Please note that the *-marked data is mandatory. Now, you can log into your account anytime using your e-mail address and personal password.


Can I add a shipment address that differs from the payment address?

Yes - upon entry of data, you can choose between your personal address and a (different) shipment address.


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